The Special Carpet Company Ltd / All Floors ‘n’ Rugs – Conditions of Sale
1. Payment:
- On cash sales from stock the total amount due must be paid either when the goods are received, or ordered.
- No goods can be left at a customer’s address (apart from those delivered for acclimatisation purposes) unless they are paid for in full. (All Debit/ & many Credit Cards are acceptable for payment)
- Where private cheques are tendered in payment they must be cleared prior to the order or delivery of goods, and are not acceptable on delivery/the completion of any installation.
- On receipt by a customer (or upon the completion of a floor covering installation where floor covering fitting is involved, the risk of damage to or loss of the customer ordered goods shall pass to the customer.
- Property in the goods will not pass to the Customer until The Special Carpet Company Ltd /or All Floors ‘n’ Rugs (from here on known as ‘the company’ within these conditions of sale) has received payment in full. Once goods have been specially ordered then a 20% fee is chargeable by the company on Customer order cancellation or non-payment of any balance outstanding on its due date.
- Full payment is required at the time of a customer’s order unless otherwise agreed by a Director of the company. Any amount unpaid after the delivery/installation completion date or net terms agreed (as shown on our invoice) will incur (at the discretion of a Director of the company a late payment interest penalty of 1.0% of the unpaid amount per week commencing on the following Sunday after the default of payment. Commercial Debts will be covered by the Late Payment of Commercial Debts Regulations 2013 (16 March). Customers have no rights at all to withhold payment for any reason after their delivery/installation completion date or agreed payment terms. The Special Carpet Company Ltd (trading as All Floors ‘n’ Rugs) has a very thorough and Honest Concern Procedure to satisfy any Customer Dissatisfaction whatsoever.
2. Orders:
- Time for delivery/fitting of goods not in stock is given as accurately as possible but cannot be guaranteed and while every effort will be made by the company to comply the customer shall have no right to damages or to cancel an order for failure for any reason of the company being unable to meet any delivery date or time stated.
- Goods obtained by the company to achieve a customer’s order cannot be cancelled by a customer unless agreed with a Director of the company and its
supplier. Once agreed then such alterations/exchanges/cancellations must be confirmed in writing by the customer within seven days. - Price quotes are only valid for the time stated on them or 60 days maximum when a validity time period is unstated.
- Customer acceptance of these conditions of sale will be verified by a customer order / and full payment/ deposit made in accordance with a company quote.
3. Defects & Shortages:
- To ensure the efficient resolution of customer concerns for any reason whatsoever the customer should:
- Inspect the goods immediately after fitting or receipt (whichever is the latest).
- Notify the company in writing within 3 working days of fitting or receipt of the goods, should any concern whatsoever arise, and give the company or the company’s supplier the opportunity to inspect the goods and investigate any complaint at the customers address before any customer repair or return is considered or undertaken.
- As to claims in respect of defects not apparent on receipt the customer should:
- Notify the company in writing as soon as reasonably practicable after the defect is discovered and make no alteration thereto before the company or its supplier (or supplier’s representative) is given the opportunity to inspect the goods at the customers address. The Company and its Suppliers will not consider claims for easily visible manufacturing defects such as wrong pattern or colour supplied after 3 days following the delivery or the installation of a floor ring covering.
- Customers shall not be entitled to any claim in respect of any repairs or alterations undertaken by them without prior written consent of a Director of the company or any defect arising by reason of fair wear and tear or damage due to misuse.
- The company shall not be liable for loss or damage suffered by reason of use of the goods after the customer becomes aware of a defect or after circumstances which should reasonably have indicated to the customer the existence of a defect.
4. Cancellation & Returns:
- Authority for the customer to return or cancel any order of goods to / or with the company must be obtained in writing from a Director of the company. Customer allowed cancellations will give rise to a handling/administrative charge of 20% of the value of the goods/ order. Providing the company has ordered in accordance with the customers instructions cancellation of an order is very unlikely to be accepted.
5. Width & Length Tolerances:
- All goods are subject to normal manufacturing and material tolerances. Floor covering width tolerances conform to BS3655 of + or – 1.25% for all products. Floor covering cut lengths are supplied in multiples of 10cm. If a material join /seam is required because a floor covering has arrived from a Supplier at the bottom end of its width tolerance the company will not accept any customer complaint whatsoever if the possibility of such a join/seam has been mentioned in its customer quote.
- Because the bulk of our rugs are individually hand made all of the dimensions stated are very approximate estimates of their specified size.
6. Standard Fitting:
- Laminate/Vinyl loose lay and ordinary gripper fittings (i.e. Non full stick down or screw down or edge sealant free) are regarded as standard fittings. Any necessary/reasonably/unforeseen fitting or excess/alternative material requirement (that has not been quoted for) will be charged for on-site at the time of installation. Note. Any customer preferred additions will be verbally quoted for.
- Any changes whatsoever (site or the condition of any existing flooring installation required to achieve our quote) between our quote and fitting is the total responsibility of the customer. i.e. Failure of the company to achieve its quote as a result of such changes will not excuse the customer, for any reason, from paying the full quoted price of his flooring installation on the installation day or agreed payment date.
7. Services Interruption During Fitting:
- The company is not liable for the interruption of any services or any associated cost(s) whatsoever that arise as a result of any unsatisfactory fittings or fitting standards by other parties.
8. Shading & Fading:
- All cut pile carpets and rugs, can in certain cases, exhibit areas of light and dark pools of colour, known as ‘Shading’ which can give the impression that the carpet is faded or is in some way faulty. This effect is more apparent on plain and velvet pile carpets than on those with a heavy pattern or textured surface as such pattern or texture generally hides the effect. Shading can be caused by vacuum cleaners, foot traffic or the brushing of the carpet. On occasions, a carpet which has not previously shown ‘Shading’ with moving to another location can be affected. Shading’ is not a manufacturing defect, as no special care on the part of the manufacturer can remove the possibility that it can occur. The manufacturer/company supplier does not accept liabilities for the phenomenon so neither can the company.
- Strong sun light can be very damaging to some carpets and rugs and thus they must be sensibly shielded by the customer from such rays to prevent fading.
- Because company rugs are individually handmade small variations in colour/design might occur from rug to rug.
9. Animal & Insect Damage:
- Unless specified no supplied or fitted floor coverings are guaranteed against insect or animal damage.
10. Stairs:
- Local conditions dominate the performance of a floor covering on stairs. It is always preferred that an extra length of floor covering is retained to cover areas of such high wear. Please request/purchase such carpet (if it is required) at the time of order placement. High performance low crush underlay is recommended over stair nosing s to cushion descending traffic. Note. If low crush underlay has not been quoted for – please request/purchase this option if required at the time of order placement.
11. Rugs:
- Suction cleaners only must be used on all rugs. (Especially wool rugs) Some rugs will prohibit on their labels the use of any mechanical hoover/cleaner at all. The Company will not consider a complaint on a rug that has not been properly maintained.
- Colours in all Persian/Oriental Rugs may run if the rug gets damp or wet in any way. The company cannot be held responsible for damage to any adjoining floor covering that may get damaged. The company always recommends a professional rug underlay under all such rugs.
Customer Statutory & Legal Rights are not affected by these Conditions of Sale.
Are you looking to buy Engineered Wood or Laminate Flooring ?
Then call us now on 01952 61 81 91
Then call us now on 01952 61 81 91